Parcel delivery: The future of last mile

Parcel delivery: The future of last mile

Size, growth, and the difficult positioning of incumbents alone already provide ample grounds for studying the future development of the last mile. But there is one more critical factor supporting the case for taking a closer look: the last mile is seeing disruption from new business models that address customer demand for ever faster delivery, as well as new technologies that are likely to reach market readiness over the next ten years, including drones and autonomous ground vehicles (AGVs).

Key findings

A growing group of consumers desires faster home delivery, yet most remain highly price sensitive.

Get ready for a world where autonomous vehicles deliver 80 percent of parcels.

This vision will become reality within the next ten years.

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