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Last-Mile Delivery: eCommerce’s Future Depends On Innovation In Package Delivery
Across the U.S. growing eCommerce is resulting in increasing deliveries, most of which are inefficient and negatively affect the community. This report is the first in a series that analyzes the opportunities, challenges, and innovations related to eCommerce delivery.
Key findings
"Delivery is one of the greatest challenges and costs for merchants."
"Most US deliveries are unattended."
"Click-and-collect is a win-win solution."
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