The experiences of healthcare providers using TNCs to get patients to care has been mixed. The director of consumer health initiatives at MedStar Health has said that “Uber has helped us drastically reduce appointment cancellations. It’s great to be able to quickly request a ride with so that in need patients can make an appointment they’d otherwise miss.” And a working paper from a University of Kansas Economist has shown that TNCs entry into a city’s transportation market “reduced the per capital ambulance volume by at least 7%”.
However, research in the JAMA Internal Medicine has demonstrated that free ride services using TNCs “may not be as effective as previously thought.” So as Uber rolls out its platform it may be challenged to sustain the connections with those that most need a ride with their technology–specifically as it relates to the digital divide and access to the technology needed to Uber/Lyft. Though there is evidence that government use of smartphone applications have been shown potential to help bridge the digital divide.