The goals of this study were to explore e-hail (e.g., Uber/Lyft) knowledge, use, reliance, and future expectations among older adults. Specifically, we aimed to identify factors that were related to e-hail, and how older adults view this mode as a potential future transportation option. Data were collected from a sample of older adults using a pencil-and-paper mailed survey. Univariate, bivariate, and regression techniques were used to assess the relationships among e-hail and several demographic and other factors. E-hail may be a viable future option for older adults who have limited or stopped driving. More exposure to e-hail and continued evolution of these services is required to overcome older adults’ lower internet/smartphone use. Policies could be implemented at departments of motor vehicles to pair information or training on transportation alternatives (like e-hail) with elimination of driving privileges, or at doctors’ offices, senior centers, or hospitals. Potential underlying reasons for the findings are also discussed.

Key findings

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Riders with more college experience had more knowledge of ride-hail services than people with little to no college experience or a high school diploma.

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No significant differences were observed between future e-hail expectations and gender, race, relationship status, or current transportation satisfaction.

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Respondents to the study had very low knowledge of, experience with, and reliance on e-hail. As expected, participants reported greater knowledge of e-hail services than actual use or reliance.

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