E-hail (rideshare) knowledge, use, reliance, and future expectations among older adults

E-hail (rideshare) knowledge, use, reliance, and future expectations among older adults

The goals of this study were to explore e-hail (e.g., Uber/Lyft) knowledge, use, reliance, and future expectations among older adults. Specifically, we aimed to identify factors that were related to e-hail, and how older adults view this mode as a potential future transportation option. Data were collected from a sample of older adults using a pencil-and-paper mailed survey. Univariate, bivariate, and regression techniques were used to assess the relationships among e-hail and several demographic and other factors. E-hail may be a viable future option for older adults who have limited or stopped driving. More exposure to e-hail and continued evolution of these services is required to overcome older adults’ lower internet/smartphone use. Policies could be implemented at departments of motor vehicles to pair information or training on transportation alternatives (like e-hail) with elimination of driving privileges, or at doctors’ offices, senior centers, or hospitals. Potential underlying reasons for the findings are also discussed.

Key findings

Riders with more college experience had more knowledge of ride-hail services than people with little to no college experience or a high school diploma.

No significant differences were observed between future e-hail expectations and gender, race, relationship status, or current transportation satisfaction.

Respondents to the study had very low knowledge of, experience with, and reliance on e-hail. As expected, participants reported greater knowledge of e-hail services than actual use or reliance.

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