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Fare Choices: A Survey of Ride-Hailing Passengers in Metro Boston
The survey results described here provide a new window into ride-hailing utilization in the Boston Region. Our findings confirm many widespread assumptions about ride-hailing, but also provide new insights into previously unexplored and unmeasured topics. Ride-hailing is used by a wide variety of Metro Boston residents, and riders are relatively representative of the region in terms of race and income.
Data found that 42% of trips taken by ride-hailing services would have been taken by public transit if it had not been available.
People are continuing to choose the far more expensive option when a cheaper transit option is readily available.
It is estimated that each ride-hailing trip is a loss of $.35 for the MBTA.
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