Seniors need transportation alternatives more than ever, but many are intimidated by ride-hailing apps." This article explores how transportation network companies are providing transportation options for seniors.

Key findings

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More than half of adults over 65 own smartphones, the Pew Research Center has reported. Yet among adults 50 and older, only about a quarter used ride-hailing services in 2018 (a leap, however, from 7 percent in 2015).

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Lyft and Uber and others are contracting with third parties like health care systems and senior living facilities. For instance, in the past 18 months, more than 1,000 — including MedStar, in the Washington area, and the Boston Medical Center — have signed on with Uber Health for “nonemergency medical transportation,” the company said.

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Barriers to TNCs for senior include cost and privacy/security concerns.

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