Older People Need Rides. Why Aren’t They Using Uber and Lyft?

Older People Need Rides. Why Aren’t They Using Uber and Lyft?

Seniors need transportation alternatives more than ever, but many are intimidated by ride-hailing apps." This article explores how transportation network companies are providing transportation options for seniors.

Key findings

More than half of adults over 65 own smartphones, the Pew Research Center has reported. Yet among adults 50 and older, only about a quarter used ride-hailing services in 2018 (a leap, however, from 7 percent in 2015).

Lyft and Uber and others are contracting with third parties like health care systems and senior living facilities. For instance, in the past 18 months, more than 1,000 — including MedStar, in the Washington area, and the Boston Medical Center — have signed on with Uber Health for “nonemergency medical transportation,” the company said.

Barriers to TNCs for senior include cost and privacy/security concerns.

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