As e-commerce grows, the quantity of packages being delivered to apartment buildings has become overwhelming. Some owners and developers have begun planning for this by increasing the capacity of package rooms and investing in delivery notification services.

Key findings

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“Related Management has seen a 20 percent increase year over year in the number of packages delivered to the Related Companies rentals and condominiums.”

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“Some buildings are carving out or expanding package rooms and buying multiple refrigerators to hold residents’ perishables until they can get home to claim them.”

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“Still others are investing in web services like BuildingLink or Verizon Concierge that let residents know, via lobby monitors or email, that they have a package or two or seven.”

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