Using data derived from 597 face-to-face interviews with ride-hailing users in Chengdu (China), we examined the influence of ride-hailing on travel frequency and mode choice and further analyzed what the main determinants for these are.

Key findings

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The results indicate that 16.8% of the re spondents increase their frequency of trips because of the adoption of ride-hailing services, suggesting a complementary effect of ride-hailing on travel.

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The use of traditional travel modes is considerably substituted by ride-hailing services. Particularly, around half of the respondents indicated a substitution of ride-hailing for sustainable modes (i.e., public transit, cycling, and walking), which may thus generate environmental problems (e.g., increasing greenhouse gas emissions).

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Regression outcomes show that higher accessibility to bus stations is negatively correlated with the shift from sustainable modes to ride-hailing. Therefore, optimizing the access to bus facilities may be effective to cope with potential transportation problems posed by ride-hailing.

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