This report draws on results from six focus groups in New York, Raleigh and Denver as well as a survey of 3,000 people in 17 U.S. metropolitan areas with varying levels of transit development and ridership. It builds on the findings from TransitCenter’s first Who’s On Board report released in 2014.

Key findings

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We find three common patterns of transit use: occasional riders who take transit once in a while, commuters who take transit regularly but only for work, and all-purpose riders who take transit regularly for multiple purposes.

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The two most important factors driving satisfaction with transit are service frequency and travel time.

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Most commuters and occasional transit riders use personal cars when not using transit, but significant numbers of occasional riders use bicycles, taxis, and smartphone-based car services.

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