"This paper presents findings from a comprehensive travel and residential survey deployed in seven major U.S. cities, in two phases from 2014 to 2016, with a targeted, representative sample of their urban and suburban populations. The purpose of this report is to provide early insight on the adoption of, use, and travel behavior impacts of ride-hailing. The report is structured around three primary topics, key findings of which are highlighted below."

Key findings

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In major cities, 21% of adults personally use ride-hailing services; an additional 9% use ridehailing with friends, but have not installed the app themselves.

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A larger portion of “transit only” travelers have no household vehicle (41%) as compared with “transit and ride-hail” travelers (30%).

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Directionally, based on mode substitution and ride-hailing frequency of use data, we conclude that ride-hailing is currently likely to contribute to growth in vehicle miles traveled (VMT) in the major cities represented in this study.

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