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Ridehail Revolution: Ridehail Travel and Equity in Los Angeles
"Ridehail services nearly eliminate the racial-ethnic differences in service quality. Policy and platform-level strategies can erase the remaining mobility gap and ensure equitable access to ridehailing and future technology-enabled mobility services."
Rider discrimination was far lower for ridehail compared to taxi services.
Lyft provided services to 99.8% of Los Angeles County neighborhoods, they know where riders are and taxis only think they know and are not connected to dispatch services as quickly.
There exist greater driver accountability in ridehail services versus a taxi due to the rating process.
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