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Postmates gained approval to begin testing delivery robots in San Francisco.
"The Customers 2020 findings provide a clearer picture of what customer experience will look like in the not-too-distant future. In this report, Walker takes the message one step further, illuminating the evolutions that companies can and should focus on now to exceed customer expectations in 2020 – and to win."
This article identifies how changing emerging technologies and consumer behavior and priorities will influence retail. These trends include preferences for experiences over things, faster delivery options, and brand identity.
This article discusses what makes a retail experience meaningful. Executives in retail design, experience, and real estate agreed that the main elements of meaningful retail experience are localization, service, and shareability.
Walmart announced free next-day delivery for online orders over $35. The offer will begin in Phoenix and Las Vegas and gradually spread across the rest of the United States.
Nordstrom plans to open smaller stores in dense urban areas that have no inventory and instead have experiences and services such as a seamstress, a nail salon and a bar.
This article examines how consumer behavior in retail has shifted to a trend of making online purchases and picking them up in stores. It identifies the retailers that have been most successful with this trend and makes investment recommendations.
Target announced that customers can place an online order for delivery if their order is over $35 for a flat delivery fee of $9.99, or for free if they are a member of Shipt.
Amazon announced that it will make one-day shipping the standard for all Prime members. This move pressures other retailers like Target and Walmart to keep up with consumers' delivery expectations.
This article breaks down the varying types of ride sharing services in China and details their differing business models and levels of success.
Didi, a ride-hailing company in China, lost $1.6 billion in 2018 and is facing a multitude of challenges that will make reducing losses difficult in the upcoming years.
Lyft announces that 2019 should be its peak loss year. Partnership with Waymo self-driving vehicles may help drive down losses next year.
Lyft is turning their focus to profitability rather than growth. The company claims that operating profitability is within its sights for 2021. This change may be a reaction to growing skepticism of companies like Uber, Lyft and WeWork after previously high valuations by private investors.
The growth of e-commerce in the past led to a decrease in brick-and-mortar retail presence, but it appears as if the tides are changing in favor of re-investing in the physical retail market. The line between online and physical commerce is beginning to blur, and companies such as Amazon aim to combine their strategies to expand in both markets.
Self-driving cars will be first available to robotaxi-fleet operators, not private owners. This availability restriction comes from the expensive nature of LIDAR sensors that make the sensors themselves more expensive than the rest of the vehicle. The safety and reliability of automated vehicles also impacts their ability to be privately owned, at least at first. Safe and reliable vehicle operation is easier to achieve when the vehicles operate within a geographic range that has been mapped in detail, meaning automated vehicles will mainly operate in city centers in their early stages of adoption. These considerations driving automated vehicles toward fleet ownership will have impacts on many areas of the automotive industry.
“Using the number of square feet leased in similar center types, data shows a cyclic shift from more traditional tenants – such as apparel – to necessity-based and experiential tenants.”
Many developers are trying to keep their malls relevant as traditional big-box retailers announce store closures. This articles highlights five examples of malls around the U.S. that have plans to reinvent themselves as mixed use and experiential destinations.
Many traditional malls have come up with creative ways to transform themselves to stay relevant in the 21st century and maintain sources of revenue as store closures rise. The typical malls with large atriums, department stores, food courts, and parking lots are finding new uses for these spaces including fitness centers, apartments, event spaces, markets, and mini theme parks.
2019 saw a record number of retail store closings, however the actual retail square footage was not proportionally impacted. This emerging trend is due to smaller tenants opening more stores and retailers shedding space in order to improve sales productivity.
The impacts of e-commerce and changing consumer behaviors have caused brick and mortar retailers to shift their business models and reduce store square footage.
Traditionally massive big box store retailers like Target and Dollar General are opening smaller versions of their stores in urban areas and college campuses to bring in new customers that were previously too far away from their bigger suburban stores.
A smaller, “planning studio” style Ikea store is opening in Manhattan. This downtown NYC version acts solely as a showroom, without the warehouse of build-it-yourself products.
In New York City, conflict has erupted between private ride-hailing services and neutral third-party mobility platforms battling for bikeshare access. Companies like Lyft and Mobility as a Service (MaaS) providers such as Transit both want to remove the friction of switching in between modes for commuters, however the ride-sharing companies want to build brand loyalty while third-party MaaS platforms want to offer access to all mobility options available.
The American retail sector is undergoing a long-term structural shift away from small “mom-and-pop” stores and toward national chains. Retail establishments have gotten larger and more concentrated; the mass-market merchandisers of the later twentieth century continued a trend toward consolidation of the retail sector into national chains operating large stores that started before their widespread emergence. In the late twentieth century, Wal-Mart emerged as the world’s most important (and controversial) retailer. The evidence on Wal-Mart’s effects on retail employment suggests either mild positive or mild negative effects, but Wal-Mart’s effect on prices suggests increases in real income.
This article outlines the ebb and flow of Lyft's finances and how things have played out since they went public in March.
In the first year since Amazon bought Whole Foods, two large grocers are already beginning to suffer and make drastic cuts.
Between 1998 and 2005, employment in the U.S. warehousing industry grew at a compound annual growth rate of 22.23%, and the number of establishments increased at compound annual growth rate of 9.48%. Over this same period of time, the price for transportation fuels increased dramatically and became much more volatile. In this paper we examine the microeconomic and macroeconomic forces that have enabled such rapid growth in the warehousing industry. We also analyze structural change through employment and warehouse construction starts data and show that a new breed of warehouse has emerged – the mega distribution center, or mega DC.
Chinese companies are going all-out on unmanned systems for delivery logistics. A fleet of new autonomous cargo drones, robotic trucks, and quadcopters are private-sector developments that are making China a future world leader in robotics.
A synopsis of how Walmart plans to increase services and capacity in order to continue to compete with Amazon.
To gain a deeper understanding of retailers’ focus, concerns and investment plans, Zebra conducted a global research study across a wide spectrum of retail segments, including: specialty stores, department stores, apparel merchants, supermarkets, electronics, home improvement and drugstore chains. The results of this study are shared in this 2017 Retail Vision Study.
Experts predict Amazon will use the Whole Foods stores, in part, as hubs for grocery pick-up and delivery, helping Amazon resolve the “last mile” dilemma." Overall, it should create opportunity in real estate but take more strategy.
This article discuss the changing consumer behaviors and the some e-commerce business' support for retails can help brick-and-mortar retail grow.
The expansion of delivery services is expanding each day with the use of new technology. In this article, we see how a new app can give delivery drivers access to your trunk to leave packages, an option that is created to eliminate the need to leave packages on your doorstep if security concerns you.
Target acquires delivery service Shipt for $550 million, this article explains how its going and how they match up to other delivery options.
In an effort to keep up with competitor Amazon, Walmart partners with delivery company Postmastes to offer same-day grocery delivery to more US households.
Retail in the U.S. is going through some hardships. There is too much and the shopping trip is the same each time you go. Millennial's are putting retail into a head spin wanting more, quicker and for better prices with less hassle. For these retailer sot keep up with the wants and needs of it's customer base, they're going to have to make some changes.
The amount of retail space going dark in 2018 is on pace to break a record, as companies with massive floor plans are either trimming back their store counts or liquidating entirely.
Deaths and devastating injuries. A litany of labor violations. Drivers forced to urinate in their vans. Here is how Amazon’s gigantic, decentralized, next-day delivery network brought chaos, exploitation, and danger to communities across America.
Bonobos, a popular menswear e-tailer, opened a brick and mortar store on Manhattan's Fifth Avenue, but you can't actually leave with anything. This article explains how the store works.
In 2013, eyewear e-commerce pioneer Warby Parker opened its first retail store in SoHo with fairly low expectations. In 2015, that store still occasionally had a line out the door on weekends, and Warby Parker had 12 retail locations across the country, with plans to open seven more before the end of the year. This article explores why the online-native eyewear retailer chose to open so many stores in such a short period of time.
In the United States, public transportation agencies are experimenting with on-demand, shared, and dynamic models to augment traditional fixed-route bus and train services. These services—referred to as microtransit— are enabled by technology similar to the mobile smartphone applications pioneered by privately operated transportation network companies. As interest in this technology grows, it is critical for public transportation agencies and departments of transportation to understand the benefits and challenges of incorporating components of these innovations into publicly funded services. This research is informed by limited literature to date as well as a series of interviews with the project teams working on the pilots. It concludes with a set of recommendations intended to inform the design and implementation of future public microtransit pilots and service delivery models.
The questionable acquisition of Jet.com by Walmart last year has seemed to pay off, this article explains the purchase and their success since.
Amazon agreed to buy the upscale grocery chain Whole Foods for $13.4 billion, in a deal that will instantly transform the company that pioneered online shopping into a merchant with physical outposts in hundreds of neighborhoods across the country.
Meal-delivery companies are the ultimate symbol of the most powerful force in business today: convenience maximalism. But it comes with ethical, ecological, and economic costs.
This paper examines the suburbanization of warehousing and trucking activity within US metropolitan areas between the 1980s and the present using Gini indices as a measure of concentration. While historical work exists on the relocation of transportation and warehousing activity to suburban locations, there has been little to document the most recent shifts in warehousing and logistics. This research does so via spatial analysis of Economic Census data, finding that while most US metropolitan areas have experienced decentralization in the spatial distribution of freight-related activity, there is also some growth in core counties, indicating that a more complex process is going on than simple suburbanization.
Most of today’s retailers and their supply chain advisors understand the shift in retail sales to the online channel but, for many years, the inclusion of gasoline, groceries, and automobile sales in U.S. retail sales numbers masked the true extent of eCommerce penetration. This is a blog summary of a longer report.
Nordstrom has officially opened its first store without inventory, testing a new format for the department store chain called Nordstrom Local.
JD.com is an example of what companies may look like in the future of automation. This article talks about how their company, shipping 200,000 orders a day, operates in this new age.
This article lays out the share of the market Amazon versus its competitors hold and the impacts its growth is having.
This article explores the history of Amazon's attempts to get into the fresh grocery game, and looks at potential future methods the company may use as it continues to do so.
Amazon's physical retail strategy is coming into focus, and just like the company's e-commerce business, it's focused on convenience. Perhaps the best way to make things more convenient for customers is to shorten the time it takes for them to complete a shopping trip.
Like most other industries, transportation and logistics (T&L) is currently confronting immense change; and like all change, this brings both risk and opportunity. New technology, new market entrants, new customer expectations, and new business models. In this paper we discuss four key areas of disruption logistics companies need to focus on now, and explore some possible futures of the industry.
Amazon.com Inc. has agreed to take space in a first-of-its-kind three-story warehouse, a new type of distribution center that could reduce delivery times in congested cities to hours rather than days. While common in densely-populated Asian and European cities, modern warehouses with multiple floors have been absent until recently in the U.S., where higher land and construction costs deterred developers. But now that more retailers are racing to deliver more same-day packages, developers are starting to build the multistory fulfillment centers needed to speed delivery in congested cities.
Uber Eats will now deliver food to customers in the most unexpected of places—restaurants. The food delivery and pick-up app's "Dine-in" feature is now being pilot-tested in Dallas, Austin, Phoenix and San Diego, according to an Uber spokesperson.
In theory, e-commerce can be greener than a bunch of shoppers making personal trips in their own cars: Consolidating products and delivering them on one route to a bunch of homes requires fewer miles on the road. However, that calculus changes significantly if items are coming from further away and have to be sent immediately, which creates fewer opportunities for lumping deliveries together.
As e-commerce sales march ahead of in-store sales, the major issue discussed at the Retail Industry Leaders Association’s (RILA) Retail Supply Chain Conference: Logistics 2013 was best practices for developing and executing an omni-channel distribution strategy. And real estate—particularly distribution centers (DCs)—is a significant part of the process. This article reviews the main questions asked during the conference.
As retail went digital, the idea was, physical space would become redundant. But while pivoting to a new digital paradigm hasn’t been easy, the retail industry’s ability to adapt has been notable and impressive. In fact, as cities grow and new hordes of consumers flock to establish themselves in urban communities, opportunities for innovation are emerging that suggest brick-and-mortar may be the pillar of a new retail era." This article primarily talks about the urbanization and the consumer, and the rebirth of brick-and-mortar.
Low wages, lack of career paths and an overwhelming belief among the working public that fast-food jobs should only ever be temporary all contribute to the worsening turnover issues faced by quick-service restaurants. Automation is being explored as an answer.
Meow Wolf started as a loose group of penniless punks coming together as an art collective. Now it’s a multimillion-dollar dream factory thriving in creating installations for the experience economy.
On Thursday, five years after launching and two and half years after being acquired by Ford for a reported $65 million, the app-based shuttle service announced it is rolling to a permanent stop. Transportation technology companies have never been sexier than in the past decade, but this stumble is a potent reminder that creating a profitable transportation business can be far harder than it seems.
It’s nothing short of a revolution, and the stakes have never been higher for retailers and consumer goods companies. Our Total Retail survey results, together with 2015 fourth-quarter retail results around the world, point to 2016 as a watershed for many of the trends that have been percolating over the past few years. From the unmistakable desire to be a member of a specialized retail community to buying more on their mobile phones, from becoming more reliant on social media to demanding a more service-focused and knowledgeable store employee, global consumers are pushing the boundaries of what shopping means.
Ever since Amazon began selling books online in 1995, retailers — and plenty of other commentators — have been asking what role, if any, physical stores might play in the retail arena. Some have gone so far as to predict the ultimate demise of stores, and others expound the virtues of various hybrid omnichannel solutions. This report explores where things stand in retail in 2017.
This report aims to pull back Amazon’s cloak of invisibility, it shows how the company’s tightening grip is stifling competition, eroding jobs, and threatening communities - it presents new data; draws on interviews with dozens of manufacturers, retailers, and others; and synthesizes a broad body of previous reporting and scholarship.
We are long past the point of discussing how technology has interrupted our lives and changed our perspective of the world. We are now in the post-disruption era, and in many sectors including retail, a new normal is emerging. We are seeing that the most successful retailers are using both online and offline approaches. The key is the critical balance between the efficiency of online with the engagement of offline.
A year after shutting all its U.S. stores, Toys R Us is making a comeback. The international chain, which filed for bankruptcy in 2017, is opening two mall stores this holiday season and bringing back its website. But don’t expect the Toys R Us you’re used to. 'We’re reinventing Toys R Us to make it fun and interactive for kids and parents.'
The fight to be an official provider of electric scooters in Paris is driving firms to dredge discarded vehicles from the River Seine, run apologetic ad campaigns, redesign their models and reshape their workforces.
Segway-Ninebot Group, a Beijing-based electric scooter maker, "unveiled a scooter that can return itself to charging stations without a driver, a potential boon for the burgeoning scooter-sharing industry.
Drones, for the last few years, have been viewed as the future of last-mile delivery for a variety of organizations ranging from 3PLs to hospitals. Amazon has applied for a waiver with the Federal Aviation Administration (FAA) that, if approved, would allow the retailer to begin drone delivery in the United States.
This web page presents a 2016 overview of the U.S. retail industry and all relevant information, facts, research, data and trivia related to the U.S. retail industry. It provides the definition of the U.S. retail industry, the size of the U.S. retail industry, and the types of retailing and retailers that comprise the U.S. retail industry. Also provides links to the most current info, facts, research, data, and trivia about the largest U.S. retail chains.
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